Terms & Conditions

1. About Olde Arva Plumbing

Olde Arva Plumbing provides residential and commercial plumbing-related services in Arvada, Colorado, and selected surrounding service areas.

The Website is intended to provide general information about our plumbing services and give customers a way to request service, ask questions, contact our team, or learn about available offers.

2. Acceptance of Terms

You may use this Website only for lawful purposes and in accordance with these Terms & Conditions. By accessing or using any part of the Website, you confirm that you are at least 18 years old or are using the Website with the permission and supervision of a parent or legal guardian.

We may update, modify, replace, or discontinue any portion of the Website or these Terms at any time. The "Last Updated" date above identifies when these Terms were most recently revised. Your continued use of the Website after changes are posted means you accept the updated Terms.

3. Website Information Is General

The material on this Website is provided for general informational and promotional purposes. Although we aim to keep information accurate and useful, the Website may contain typographical errors, incomplete descriptions, outdated information, pricing changes, offer restrictions, or other inaccuracies.

Website content does not create a binding estimate, service agreement, warranty, promise of availability, professional diagnosis, or guarantee of a particular result. Actual plumbing conditions, required parts, code requirements, access conditions, labor needs, and the scope of work can only be evaluated during or after an appropriate inspection.

Do not rely on Website content as a substitute for an in-person evaluation by a qualified plumbing professional. To schedule an evaluation, please contact us.

4. Service Requests and Scheduling

Submitting a contact form, requesting an estimate, chatting with us, sending an email, or calling Olde Arva Plumbing does not guarantee that service will be scheduled, that a technician will be available, or that we will accept the requested project.

Service appointments are subject to factors including:

• Technician and vehicle availability
• Your location and our current service area
• Weather, road, emergency, or safety conditions
• The nature and urgency of the plumbing issue
• Site access and property conditions
• Required permits, inspections, parts, equipment, or subcontractors
• Prior commitments and emergency-call volume

We may contact you to confirm appointment details, gather additional information, provide a service window, or explain whether the requested work is within our available services.

5. Estimates, Pricing, and Payment

Unless expressly stated in a written agreement signed or otherwise accepted by Olde Arva Plumbing, prices shown on the Website are not guaranteed quotes. Service pricing may vary based on the actual conditions found at the property, including diagnosis results, equipment needed, parts availability, accessibility, permit needs, after-hours service, code compliance, and the extent of repair or replacement required.

Any estimate or proposal may be subject to limitations, exclusions, expiration dates, and assumptions described in the written estimate. Additional work outside the approved scope may require a revised estimate or customer approval before proceeding, except where immediate action is reasonably necessary to mitigate active damage, address an emergency, or protect safety, as permitted by applicable law and the service agreement.

Payment terms, accepted payment methods, deposits, financing options, cancellation terms, and any applicable service charges will be communicated before or during the service process. You agree to pay all approved charges, applicable taxes, permit fees, diagnostic fees, trip charges, material costs, and other amounts stated in the applicable estimate, invoice, or service agreement.

6. Promotional Offers

Olde Arva Plumbing may publish coupons, discounts, special offers, or other promotions on the Website. Unless otherwise specified, promotions:

• Are available for a limited time and may be changed or withdrawn without notice.
• May apply only to qualifying services, customers, service areas, or appointment times.
• May not be combined with other discounts, offers, financing incentives, or prior agreements.
• May require a minimum purchase or other stated condition.
• Do not apply to prior work, previously issued invoices, permits, taxes, diagnostic fees, or excluded products unless specifically stated.
• Have no cash value and may not be transferred, exchanged, or redeemed after expiration.

A technician or authorized company representative will confirm eligibility before a promotional discount is applied.

7. Emergency Service Availability

Olde Arva Plumbing advertises 24/7 emergency plumbing availability. "24/7" refers to our intention to receive and respond to emergency service requests at all times; it does not guarantee immediate dispatch, a specific arrival time, a particular technician, availability in every city, or the ability to complete every repair on the same visit.

Emergency response times can be affected by call volume, travel distance, weather, safety conditions, access limitations, parts availability, and the severity of other active emergencies. We will make reasonable efforts to communicate scheduling and service-window information when available.

8. Customer Responsibilities

To help us safely and effectively evaluate or perform plumbing work, you agree to:

• Provide accurate contact, property, billing, and service-request information.
• Inform us of known hazards, water damage, gas odors, mold concerns, unsafe conditions, pets, access restrictions, and relevant property conditions.
• Provide safe and reasonable access to the work area at the scheduled time.
• Ensure that an adult with authority to approve work and payment is present when required.
• Secure pets and protect personal belongings near the work area.
• Obtain permission from the property owner, landlord, homeowners' association, tenant, or other responsible party when needed.
• Disclose the location of utilities, private lines, irrigation systems, septic components, or other known underground or concealed conditions when relevant.
• Follow reasonable safety instructions provided by our technicians.

You are responsible for ensuring that you have authority to request and approve services at the property. We may decline, pause, or reschedule service if conditions are unsafe, access is unavailable, required authorization is not provided, or work cannot be performed responsibly.

9. Permits, Codes, and Inspections

Certain plumbing repairs, replacements, alterations, gas-line work, water-heater installations, backflow work, remodeling projects, sewer projects, and new-construction services may require permits, inspections, approvals, or compliance with local, state, or federal requirements.

Where applicable, responsibility for permits, inspections, fees, and project coordination will be stated in the written estimate, service agreement, or project documentation. Requirements can vary by municipality, property type, scope of work, and local authority having jurisdiction.

We do not guarantee that a specific repair, installation, or pre-existing plumbing system will meet every current code requirement unless that work is expressly included in the approved scope of service.

10. Third-Party Products and Services

The Website may refer to third-party brands, manufacturers, suppliers, financing providers, utility companies, review platforms, maps, or other outside services. These references are provided for convenience and do not mean that Olde Arva Plumbing owns, controls, endorses, or guarantees those third parties.

Products installed or supplied in connection with a service may be subject to manufacturer warranties, registration requirements, exclusions, and terms separate from any labor warranty offered by Olde Arva Plumbing. Manufacturer warranties are administered according to the manufacturer's policies.

We are not responsible for the availability, content, policies, services, or actions of third-party websites or providers.

11. Intellectual Property

The Website and its original content, including text, branding, business name, logo, graphics, layout, design, photographs, service descriptions, videos, downloads, and other materials, are owned by or licensed to Olde Arva Plumbing and are protected by applicable intellectual-property laws.

You may view and print reasonable portions of the Website for personal, non-commercial use related to evaluating or requesting our services. You may not, without written permission:

• Copy, reproduce, republish, distribute, sell, lease, or commercially exploit Website content.
• Use our trademarks, business name, logos, or branding in a way that suggests endorsement or affiliation.
• Scrape, harvest, index, or systematically collect Website data.
• Create derivative works from Website materials.
• Remove copyright, trademark, or proprietary notices.
• Use Website content to build, train, or support a competing service or database.

12. Prohibited Website Use

You agree not to use the Website in a manner that is unlawful, harmful, fraudulent, abusive, or disruptive. Prohibited activities include:

• Submitting false, misleading, or fraudulent service requests.
• Impersonating another person or business.
• Uploading or transmitting viruses, malware, malicious code, or harmful material.
• Attempting to gain unauthorized access to the Website, server, forms, accounts, or related systems.
• Interfering with the Website's operation, security, or availability.
• Sending spam, unsolicited commercial messages, or automated inquiries through Website forms.
• Using bots, crawlers, or automated methods to extract data without permission.
• Using the Website in a way that violates another person's rights or applicable law.

We may suspend or restrict access to the Website if we reasonably believe these Terms have been violated.

13. Communications and Consent

When you call, text, email, submit a form, request service, or provide contact information to Olde Arva Plumbing, you authorize us to contact you regarding your inquiry, appointment, estimate, service, invoice, customer support, and related business communications.

Communications may occur by phone call, voicemail, email, SMS/text message, or other reasonable methods using the contact information you provide. Message and data rates may apply to text messages, depending on your mobile carrier and service plan.

Providing consent to receive service-related communications is not a condition of purchasing services, except where communication is reasonably necessary to fulfill a service request. You may ask to stop non-essential text or marketing communications by following opt-out instructions in the message or contacting us at (720) 905-4004 or oldearva@gmail.com.

14. Privacy

Your use of the Website is also governed by our Privacy Policy. The Privacy Policy describes how we may collect, use, safeguard, and share information submitted through the Website.

Please review the Privacy Policy at: https://emergencyplumbersarvadaco.com/privacy-policy/

15. Reviews, Feedback, and Submissions

If you submit a review, testimonial, comment, photograph, suggestion, or other feedback to Olde Arva Plumbing, you represent that the submission is truthful, lawful, and does not violate the rights of another person.

You grant Olde Arva Plumbing a non-exclusive, royalty-free, worldwide right to use, reproduce, display, publish, and adapt your submission for business, customer-service, marketing, and Website purposes, subject to applicable law and any written agreement between us.

We may choose not to publish, may edit for length or clarity, or may remove submissions that are unlawful, abusive, misleading, defamatory, infringing, or otherwise inappropriate.

16. No Warranties for Website Use

The Website is provided on an "as is" and "as available" basis. To the maximum extent allowed by law, Olde Arva Plumbing makes no representations or warranties, express or implied, regarding the Website's uninterrupted availability, accuracy, completeness, reliability, security, or fitness for a particular purpose.

We do not guarantee that the Website will be error-free, virus-free, continuously available, or compatible with every device, browser, network, or operating system.

This section concerns Website use only. Any warranty for actual plumbing work, labor, installed parts, or equipment will be governed by the specific written estimate, invoice, manufacturer warranty, or service agreement applicable to that work.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Olde Arva Plumbing, its owner, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of, inability to use, or reliance on the Website.

This includes damages related to loss of data, loss of profits, business interruption, property damage, service delays, inaccurate Website content, third-party websites, or unauthorized access to Website systems, even if we were advised that such damages were possible.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Olde Arva Plumbing, Ryan Mitchell, our employees, contractors, agents, and affiliates from claims, damages, liabilities, losses, costs, and expenses arising out of or related to:

• Your violation of these Terms.
• Your misuse of the Website.
• Information you submit through the Website.
• Your violation of applicable law or the rights of another person.
• Your failure to obtain appropriate authorization for work requested at a property.

19. Governing Law and Venue

These Terms & Conditions are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

Any dispute arising out of or related to these Terms, the Website, or Website use will be brought in the appropriate state or federal court located in or serving Jefferson County, Colorado, unless applicable law requires otherwise. You agree to the jurisdiction of those courts for such matters.

20. Severability and Waiver

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.

21. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any applicable written estimate, invoice, warranty document, or service agreement, form the complete agreement between you and Olde Arva Plumbing regarding Website use.

For actual plumbing services, a signed or accepted estimate, invoice, work authorization, warranty, or project agreement may include additional terms that control if they conflict with these Website Terms.

22. Contact Us

If you have questions about these Terms & Conditions, please contact Olde Arva Plumbing: