Privacy Policy

1. Who We Are

Olde Arva Plumbing provides residential and commercial plumbing-related services in Arvada, Colorado, and selected surrounding service areas across the Denver Metro Area.

2. Information We Collect

We may collect information directly from you, automatically through your use of the Website, and from third parties or service providers that help us operate our business.

Information You Provide

You may provide personal information when you call us, send an email, complete a contact form, request an estimate, schedule service, leave a review, subscribe to communications, or otherwise contact us. This information may include:

• Name
• Phone number
• Email address
• Street address, city, ZIP code, and service location
• Preferred appointment date or time
• Details about your plumbing issue or service request
• Photos, videos, documents, or other materials you choose to send
• Billing, payment, or transaction information
• Communications with our team
• Feedback, reviews, testimonials, and survey responses
• Any other information you voluntarily provide

Please do not submit sensitive information through Website forms unless we specifically request it and provide a secure method for doing so.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect limited technical and usage information, such as:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Approximate geographic location derived from IP address
• Referring and exit pages
• Pages viewed, links clicked, and time spent on pages
• Date, time, and frequency of Website visits
• Search terms or marketing sources that led you to the Website
• Cookie identifiers and similar online identifiers
• Website performance and error information

We may collect this information through cookies, web beacons, pixels, server logs, analytics tools, call-tracking tools, and similar technologies.

3. How We Use Information

We may use the information we collect to:

• Respond to questions, estimate requests, service inquiries, and emergency plumbing requests.
• Schedule, confirm, perform, manage, and follow up on plumbing services.
• Verify service location, customer identity, authorization, and payment details.
• Provide invoices, receipts, warranties, customer support, and service updates.
• Communicate about appointments, technician arrival windows, changes, delays, maintenance recommendations, and safety information.
• Send promotional messages, special offers, reminders, review requests, and business updates where permitted by law.
• Operate, secure, maintain, troubleshoot, and improve the Website and our services.
• Analyze Website traffic, advertising performance, customer preferences, and service demand.
• Protect against fraud, abuse, unauthorized access, and other harmful or unlawful activity.
• Comply with legal obligations, respond to lawful requests, enforce agreements, and protect our rights, safety, customers, and property.
• Create aggregated or de-identified information that does not reasonably identify you.

4. Cookies and Similar Technologies

Cookies are small text files that a website stores on your browser or device. We may use cookies and related technologies to make the Website work properly, remember preferences, measure Website performance, understand visitor behavior, and support advertising or marketing activities.

Types of technologies we may use include:

• Essential cookies: Help the Website function, maintain security, and support basic features.
• Analytics cookies: Help us understand how visitors use the Website, such as which pages are visited and how visitors arrive at the Website.
• Advertising cookies or pixels: May help measure advertising activity, limit repetitive ads, or show more relevant advertising.
• Call-tracking technologies: May help us understand how a visitor reached our business and improve marketing performance.

Most web browsers allow you to block, delete, or manage cookies through browser settings. If you disable cookies, some Website features may not function properly.

5. How We Share Information

We may share personal information when reasonably necessary for the purposes described in this Privacy Policy.

Service Providers

We may share information with companies and individuals that perform services on our behalf, such as:

• Website hosting and maintenance providers
• Form-processing, email, SMS/text, and communications providers
• Appointment scheduling and customer relationship management (CRM) platforms
• Payment processors and accounting providers
• Call-tracking, call-recording, and customer-support providers
• Analytics, advertising, and marketing service providers
• IT, cybersecurity, legal, insurance, and professional advisors
• Suppliers, subcontractors, or other parties involved in completing requested services

These service providers may access personal information only as needed to perform services for us or as otherwise permitted by law.

Business and Legal Purposes

We may disclose information:

• To comply with applicable law, regulation, court order, subpoena, or lawful government request.
• To protect the rights, safety, property, and security of Olde Arva Plumbing, our customers, our employees, or others.
• To investigate suspected fraud, misuse, security incidents, or violations of our Terms & Conditions.
• In connection with a proposed or completed business transaction, such as a merger, sale, financing, reorganization, acquisition, or transfer of business assets.
• With your consent or at your direction.

We may also share aggregated or de-identified information that does not reasonably identify you.

6. Text Messages, Calls, and Email

When you provide your phone number or email address, you may receive communications from Olde Arva Plumbing related to your inquiry, appointment, estimate, service, invoice, warranty, customer support, or other requested business activity.

With appropriate consent where required, we may also send marketing communications, including special offers, seasonal reminders, or promotions. Message frequency may vary. Your mobile carrier may charge message or data fees.

You can opt out of promotional emails by using the unsubscribe link in the email. To stop promotional text messages, reply STOP to a message where applicable or contact us at (720) 905-4004 or oldearva@gmail.com. Opting out of marketing messages does not prevent us from sending necessary non-promotional communications about appointments, active services, invoices, safety notices, or legal matters.

Calls may be monitored or recorded where permitted by law for quality assurance, training, scheduling, customer support, and recordkeeping purposes.

7. Payment Information

If you make a payment for services, payment information may be processed by a third-party payment processor or financial institution. We do not intend to store full payment-card numbers, security codes, or similar highly sensitive payment data on the Website unless a secure payment system expressly requires it.

Payment processors handle payment information according to their own privacy policies, security practices, and contractual terms. We encourage you to review those policies when using third-party payment services.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and tax records, resolve disputes, enforce agreements, meet legal obligations, and protect our rights.

Retention periods depend on the type of information, our relationship with you, the nature of the service provided, applicable legal requirements, and legitimate business needs. When information is no longer needed, we may delete, anonymize, aggregate, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Website, electronic transmission, storage system, or security measure is completely secure. We cannot guarantee absolute security of information sent to us online, by email, by text message, or through other electronic methods. You provide information at your own risk.

10. Your Privacy Choices

Depending on applicable law and your location, you may have choices or rights regarding your personal information. These may include the ability to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information, subject to legal and operational exceptions.
• Opt out of promotional emails or text messages.
• Manage cookies through your browser settings.
• Ask questions about our privacy practices.

To make a privacy-related request, contact us at oldearva@gmail.com or call (720) 905-4004. We may need to verify your identity before responding to a request. We will respond in accordance with applicable law.

11. Colorado Privacy Notice

Colorado residents may have rights under the Colorado Privacy Act (CPA), subject to applicable exemptions and limitations. Depending on the circumstances, these rights may include:

• The right to confirm whether we process your personal data.
• The right to access personal data we process about you.
• The right to correct inaccuracies in your personal data.
• The right to delete personal data.
• The right to obtain a portable copy of personal data you previously provided to us.
• The right to opt out of certain processing activities, including targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise an applicable privacy right, email oldearva@gmail.com with the subject line "Colorado Privacy Request," or call (720) 905-4004. Please identify the type of request and provide enough information for us to verify your identity and locate relevant records.

We do not knowingly sell personal information for money. If we engage in targeted advertising or other processing that gives rise to an opt-out right under applicable law, we will honor valid opt-out requests as required.

If we deny your privacy request, you may appeal the decision by replying to our response or emailing oldearva@gmail.com with the subject line "Colorado Privacy Appeal." Please explain why you believe the decision should be reconsidered. We will review and respond to the appeal as required by applicable law.

12. Children's Privacy

The Website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us without appropriate consent, please contact us so we can take appropriate action.

13. Third-Party Links

The Website may include links to third-party websites, including map providers, social media platforms, manufacturer websites, financing providers, review platforms, government resources, or other external services.

We do not control third-party websites and are not responsible for their privacy practices, content, security, or policies. Review the privacy policy of any third-party site before providing information to it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, Website technologies, or business operations.

When we make changes, we will update the "Last Updated" date at the top of this page. Material changes may be communicated through the Website or another appropriate method where required by law. Your continued use of the Website after an updated Privacy Policy is posted means you acknowledge the revised Policy.